HELP CENTER
Qvantaro help center
Find answers to common questions about Qvantaro account management, security features, and support resources in our comprehensive help center.
Technical Troubleshooting & Platform Status
Common technical issues and system status
The Qvantaro dashboard is loading slowly. Is this a known issue?
Check our official system status page for real-time updates on server performance. If no outage is reported, try clearing your browser cache or disabling extensions that may interfere with the interface. Persistent issues can be reported to [email protected].
I am receiving an 'API Connection Failed' error. How do I fix this?
This error often indicates a temporary network interruption or an outdated API key. Verify your internet connection and ensure your API credentials are active and correctly formatted. If the problem persists, rotate your API keys and retry the request.
Notifications are not appearing in my account. How can I enable them?
Go to your account settings and check the notification preferences. Ensure that email and push notifications are enabled. Additionally, verify that your email provider is not filtering messages from Qvantaro into spam or junk folders.
Can I access Qvantaro services via mobile app?
Currently, Qvantaro support and account management are optimized for web browsers. Mobile app development is in progress. For immediate assistance, use the mobile-responsive web interface or contact support directly.
Who should I contact if I suspect unauthorized access to my account?
Immediately change your password and disable any active sessions from your security settings. Then, contact our security team via [email protected] with details of the suspicious activity. We prioritize urgent security incidents.